Reading Time: 4 minutes
The Value of Good Marketing Content 

The Value of Good Marketing Content 

Reading Time: 4 minutes

The marketing sphere is changing and evolving all the time in line with new technologies, and now more than ever, with consumer expectations and appetites.

Amongst the buzzwords and terms we all hear banded about online, two words in particular are front and centre right now: content marketing. Also known as marketing content. Or just content!

Yet ‘content’ now seems to be such a popular word that it’s being used in industries outside of traditional marketing and even by those you may not consider to be ‘businesses’. But what does it really mean and why is it so important for marketing? Let Woya Digital reveal all…

What Do We Mean By The Word ‘Content’, In A Marketing Context?

The word ‘content’ in the relevant context means literally “substantive information or creative material”. It is this that those discussing the word in a digital marketing lexicon refer to, and in particular, material online that can be used as part of a marketing strategy to draw attention to the relevant brand and its products, services or experiences.

This includes, but is by no means limited to, written articles and blogs, videos, infographics, e-books, online events, webinars, podcasts, case studies, how-to guides and e-mail newsletters.

Content isn’t just used by traditional businesses for digital marketing practices, but also makes up the base strategy for social media influencers. Essentially, everything they produce is content, to promote both themselves as a brand and to promote the products or services of brands who have employed them. The word is probably the most prevalent in this sector and so the public who follow social media accounts of this type are more aware of it than most.

What Is Content Marketing?

Content marketing is a specific digital marketing practice that focuses on the creation, publishing and distribution of content in order to attract, retain and sustain a targeted audience.

Online, this works primarily to attract audiences and generate leads through customer base expansion. The content shared through content marketing is usually accessed for free, although when the brand has built its reputation sufficiently, paid-for options offering further value are often added as additional income generation streams.

In order for content to be used as ‘marketing content’, each piece of it needs to be created in line with the brand appropriate guidelines so that it is instantly recognisable, consistent, fits the right look and feel for the business and is targeted to be considered of value for the audience. Content marketing should always begin by identifying a customer want or need, and providing content to fit it.

Why Is Content Important for Marketers?

Content marketing is of increasing benefit to businesses online for several reasons.

As far as marketing specialities go, content marketing is very time-consuming; but the benefits far outweigh the investment.

Marketing Content is an evergreen asset.

Once created, content never goes away and can be reused and repurposed time and time again to remain current and up-to-date. It’s a digital marketing asset and can form part of a larger suite of marketing materials to be used as and when required.

Content can prompt customers through the sales journey.

Like all marketing materials, content should always come with a call to action. If created sufficiently to fit a customer knowledge gap, want or need, content can position a brand as experts in their field and give added perceived value to any purchase made with them.

Marketing content acts, therefore, as a prompt to move along the sales process in a subtle manner – unlike more direct sales tactics that are often disliked by consumers.

Content boosts SEO efforts.

Everything produce digitally for a brand should be created with search in mind.

When marketing content is published and shared online, it works to build digital presence, establishes authenticity as an industry thought leader, builds reader/user trust and helps to attract, educate and nurture leads – all of which give a boost to a business’ SEO (Search Engine Optimisation). In turn, brands with good quality content being shared can expect to attract more organic traffic to their digital presence; be that a website, social media profile or other content channel.

Content can be shared widely.

Searchable content is key for message amplification, and consumers love it – after all, what could be more authentic than something someone believes in or enjoys enough to share onward with others?

When third parties and other consumers share a brand’s content, it widens the audience and directs more people to the business as well as increasing the reputation as an industry or topic expert. One of Google’s key measures as to how credible a source is, is to crawl those linking to it and sharing its content, so this too gives another angle of SEO benefit.

Marketing content is much more likely to be shared onward than traditional advertisements, as it contains a perceived value to the consumer and so in turn, the shares expand the marketing effort onward.

How Does My Business Get Started In Producing Marketing Content?

To get started in content marketing, first identify customer needs, wants or information gaps. Do your potential customers misunderstand a related business topic? Do potential customers know the risks of not using a certain product or service? If a brand is able to explain in easy-to-understand terms aspects and topics of their industry to consumers, content can be created around it and this can be published and shared.

Content does of course, need to fit the overall marketing strategy and business goals, amplify the existing marketing messaging – and should also be presented in a manner that suits the target audience.

If you’re looking to make a start on creating and publishing marketing content, or would like support with content strategy and creation, the Woya Digital team are here to help. Sitting at the forefront of content creation, we’re able to utilise our experience across various industries and disciplines to produce content that attracts, converts, and better yet – delights!

How to Respond to a Negative Google Review

How to Respond to a Negative Google Review

Reading Time: 5 minutes

For modern businesses, a negative Google review can feel like its make or break – but how you respond and manage bad reviews, determines the potential impact.

It is vital to have a review strategy in place, so let’s look at what marketing tactics you can use to manage any negativity that comes your way, and how to handle reviews without the stress factor.

The Power of the Google Review

Customer feedback is massively valuable and can help us improve our businesses, products, services, and client experience across the board.

Managing reviews, being proactive about requesting feedback, and taking the time to address any adverse ratings is crucial! Taking the initiative is all about reputation management, so ignoring bad feedback can only stand to make things worse, or reinforce the validity of the review for prospective new clients. If you assume your customers are happy – and they aren’t – it is impossible to know what changes you might make that would instantly improve your Google ratings.

Likewise, if you want to road-test something new, your customers are your first stop in evaluating what works well, and what needs a tweak! However, negative Google reviews can be a huge challenge: 88% of customers trust online reviews as much as personal recommendations.

Creating a Culture of Growth

OK, so we know the value of reviews and allowing your customers an independent forum to air their experiences. However, negative reviews are not to be feared!

  • Positive reviews provide that feel-good factor, and attract new customers – but don’t give any scope for improvement.
  • Negative reviews are an opportunity to showcase how much you value your clients, with a public medium to deal with the issue.
  • Learning and growth are integral to the success of any organisation, and having the humility to accept when things haven’t gone well adds that personal, human touch.
  • Some businesses can also see a conversely positive effect, when having dealt with bad reviews professionally, thoroughly, and with the dedication to putting things right.

One of the most disastrous things you can do, if you’ve got a negative Google review, is to ignore it. The second most disastrous thing you can do? Be defensive! And the icing on the cake? Assigning an untrained member of staff to ‘make the problem go away’.

Here at Woya Digital, we have dealt with countless crisis response issues and damage control initiatives, and they almost always have a common thread. Companies might see social media or their digital presence as solely a marketing ‘technique’ – and devaluing the critical importance of these public spaces can be damaging.

If you appreciate the importance of your online presence, and how this touchpoint marks the first impression almost every client will have of your business, that sets the tone for handling negativity with a constructive attitude.

Here are a few things to think about, before firing off an angry reply:

  • Is the review accurate?
  • Can you correct the situation?
  • What has this taught you?
  • How can you make sure the same thing doesn’t happen again?

Great responses always work to provide a solution, where possible, and work with the customer to give the business a chance to understand what’s gone wrong. And EVERY review should be responded to, whether positive or negative.

A customer who takes the time to write down how they feel is your secret weapon in organic marketing, so always take the time to reply thoughtfully, promptly, and with thanks for the effort taken to provide constructive feedback about your service.

The Negative Google Review Tool Kit

OK, so you’ve had a terrible review, it’s splashed all over Google, and your five-star rating has just dropped down a notch.

It’s not a great feeling, but it’s how you deal with it that matters now.

  1. Take your time to read the review, understand the problem, and investigate the facts. Replying without knowing what’s happened internally can make things much worse, so make sure you have all the information you need before entering into a discussion.
  2. Always respond – even if to acknowledge the feedback, and advise that you are investigating. Yes, sometimes customers see this as a ‘cop-out’ – but only if you never do get back to them!
  3. Discuss the situation with your staff, and ask for honest appraisals about the situation. There are two sides to every story so, while the customer is king, don’t be quick to place blame or fault without everybody having the opportunity to have their input.
  4. Respond publicly. It’s always tempting to send off an email or have a private call. These are great to follow up with, and demonstrate how seriously you are taking the situation! However, a lousy public Google review with zero response is not a good look.
  5. Acknowledge what went wrong. We’re all human, mistakes do happen, and there’s nothing negative about owning up to your shortcomings.
  6. For whatever reason, someone who spends money with you feels unhappy. Always be apologetic for the inconvenience or the upset – because drilling down into the cause can be a powerful way to prevent any recurrences.
  7. Ask questions! If you need to know more, or you would like to understand why your customer is upset, ask them for the information you need.
  8. Provide a solution. In some cases, a disgruntled customer might not want a replacement product, a refund, or some other compensation, but you should always offer.
  9. If your customer is satisfied with your response and the way their concern was handled, you can request they update their review; with no pressure!

If you’ve responded, offered your appreciation for the feedback, given a solution, provided context where appropriate, and apologised – you’ve done everything possible.

Keep your cool, be calm and respectful, and NEVER resort to bad language! Customers will see this just as clearly as the poor review itself, and so your response shows how your marketing team deals with problems – which can be a big fat positive.

Ever seen a review where a customer claims they haven’t had delivery, or that nobody has responded to a customer services enquiry? If the reply below is polite, adds a little context, or offers an apology and a fast resolution, you would be far more likely to trust the business to have your back if something does go wrong, and deal with them in future.

Dealing with Fake on Malicious Google Reviews

Now, there is another potential scenario and one that can feel a lot more complex to unpick. What do you do when you’ve had a negative Google review, and you believe it to be inaccurate or malicious?

Fake reviews are infuriating, however again, keep your cool. Fake reviews do happen, and it is a by-product of the digital era that sometimes, people will post malicious content for no reason other than to cause disruption.

  • Problem: You’ve received a negative Google review, and believe it to be untrue.

Solution: Respond explaining your perspective, and ask for clarity if the customer believes your information to be inaccurate. Always be respectful, even if you suspect the reviewer is just after a freebie!

  • Problem: A bad Google review is fake.

Solution: If you’re certain a negative review is fake, you should still respond. The best solution is to present the facts explaining why you believe the review isn’t legitimate.

  • Problem: Your business is the target of malicious fake reviews.

Solution: We’ve all heard of competitors using this marketing tactic to discredit rivals – and if you are sure a review is fake, you can submit a request to Google to remove it.

Negative Google reviews can feel like a marketing disaster – but by following a clear strategy, and knowing the best techniques to manage your response process means they don’t have to be. Remember that reviews mean you get to understand what you’re getting right, and what you’re getting wrong.

By placing equal importance at both ends of the spectrum, you can improve your business visibility on Google, and present your business in the best possible light, in any scenario!

For more support with growing your digital presence, leveraging online marketing tools for business growth, or help with optimising your online activity through the intricate art of SEO, get in touch with the Woya Digital team.

Google Reviews And Your Local Business

Google Reviews And Your Local Business

Reading Time: 4 minutes

Google is a big beast – the most visited search engine in the world, it processes 3.5 billion searches every day and is increasing by about 10% year-on-year. You may think your small, locally-focused business can’t really benefit from Google, but the truth is, it really can: Google’s facilities for local businesses are some of the most important online marketing tools you could ever hope to utilise, and best of all – they’re free!

One of the greatest tools available for local businesses online is Google Reviews; yet these are often feared by small enterprises. We’ve all read news articles of small businesses going ‘rogue’ on Google Reviews and writing witty, harsh or firm responses, but this aside, there’s real business benefit to be gained from using the service correctly.

Here, we uncover the ins, outs and optimisation potential of Google Reviews to identify how best they can contribute to your online marketing efforts.

What Are Google Reviews?

Google Reviews form part of  Google My Business functionality online. Alongside the business information lodged with Google for search users to find, (such as your name, address, business information, opening hours, directions and website details) users can leave a review on how they found their experience with your company.

All of this information combined reassures Google that your business is real, does what it says, and that it is in fact located where you say it is. Google will feature your local business alongside others on Google Maps, and rank businesses in order of what the algorithm determines to be most relevant to each users search criteria.

Google Reviews are (should be!) honest and unbiased customer experiences documented as part of your Google My Business online presence. They’re similar to TripAdvisor type reviews; written by individuals, but within Google and not hosted on a third-party website.

How Do Google Reviews Work?

Google Reviews are written by customers who choose to take the time to write them. When a Google user is on a Google My Business listed, they’ll see the option to ‘Write A Review’. They can then go on to complete a form with a 1 to 5 star rating, and share their thoughts, feelings and experiences on their interactions with your company. This review will then be posted alongside any others on your Google My Business listing.

Local businesses aren’t able to write reviews on themselves, but they do have the option to respond. Businesses should (must!) respond to all reviews – positive, neutral or negative! In some cases, if you suspect a Google Review to be unfair or fake, a request can be submitted for it to be removed.

How Do Google Reviews Impact Search Rankings?

Google Reviews may seem like just another part of the many online marketing priorities small businesses have to juggle, but in fact, they’re very important!

Google Reviews add a great degree of authenticity to your Google My Business listing and increase the algorithm’s judgement of ‘trustworthiness’ from your brand. Local businesses with reviews will rank higher in the SERP (Search Engine Page Results) than those without reviews, and will feature a snippet of a positive review (if there is one) in the shortened version of the listing. Googles search algorithm changes all the time, but at present, Google Reviews are only second behind otherwise organic search ranking in their SEO priorities. This means that a local business’ first priority should be basic SEO; and their second, Google Reviews.

Google likes reviews because they confirm the credibility of your business as well as provide a good indication of how well you’re thought of in the local area, and the quality of your products or services.

Why Do Google Reviews Matter?

When customers (both potential and existing) search for local products or services, they know that what they’re seeing is primarily a marketing presence – after all, we all understand that it’s 2020 and we need to present ourselves well online when we’re talking business.

This means that more than ever, people value genuine, personal experiences shared; it’s the digital version of the typical word-of-mouth recommendations that business have thrived on for years! Google’s algorithm agrees and embraces third-party independent news and views on your company and its products and services. Without Google Reviews, everything on your Google My Business is technically just marketing.

How Can I Encourage Customers To Leave Google Reviews?

Of course, the success of your Google Reviews is dependent on actually having them, and it’s an important for you to make it as easy as possible for your customers to leave you a review. There are lots of ways to encourage your customers to leave you one, and these include (but are not limited to):

  • Set up a bespoke link for your business’ Google Reviews so that it’s as easy as possible for Google users to access the ‘write a review’ page (this is easily done through your Google My Business suite)
  • Email customers after their purchase/visit, share with them the link to leave a review, and ask if they would’t mind
  • Include a link to leave a Google Review on your regular email newsletters
  • Post a link to leave a Google Review on your social media channels
  • Showcase the best reviews and share them to social media channels – people are often more likely to leave one if they think you may share their words onwards
  • Take onboard any constructive feedback given in reviews and respond to them stating how you intend to enact any changes. People love to feel as though they’ve contributed positively!

How Else Can I Utilise Google Reviews Of My Business?

Shout about your reviews! Your website designer will be able to channel recent reviews directly from Google to your website so that any visitors will be able to view them. Also share your 5 star rated reviews on your social media channels to increase their visibility.

Woya Digital is making business growth through digital marketing affordable for any business through our pay monthly marketing packages, with no upfront investment! If you’re a local business owner looking to increase your business visibility, check us out and get in touch!

Why SEO is Critical for Your Online Business Growth

Why SEO is Critical for Your Online Business Growth

Reading Time: 4 minutes

Small business marketing is often a case of having to pick and choose which strategies to implement and campaigns to operate within a tight budget and without a great deal of resource. Yet the real investment to be made in online marketing and business development is often a technical one – and that is, SEO (or Search Engine Optimisation to refer to it by its full name).

SEO can make or break a website, but what is it, how does it work, who ‘does’ it and how can you manage it? Read on for the full lowdown and to answer the most common questions that we get asked regarding online business growth.

What is Search Engine Optimisation?

Search Engine Optimisation is the intensification of a website’s content for it to become as noticeable as possible to the automated algorithms of search engines – preferably boosting its profile to the top of search engine results pages (or SERPs, for short). With search engines bringing up hundreds of thousands of results for most words and phrases searched, identifying relevant information for users is key.

SEO is a marketing practice in its own right and should absolutely form part of any company’s digital marketing strategy for online business growth.

Why is SEO SO Important for Online Business Growth?

The world ‘google’ is as much a verb now as it is a name, and society is increasingly dependent on the search engines they can access through their smartphones and other tech devices to find information quickly and efficiently.

Businesses should view search engines as a marketing channel. Any person looking for a product, service or industry relevant to them should be able to easily access information on their brand; so that they can gain awareness of the brand and its products/services, and ideally, eventually, make a purchase.

SEO is important for businesses because as society moves more and more online, so do their buying habits. There are very few industries not yet with any online presence at all; and for those that do have some, businesses without any SEO will find that their brand is ranked below the search engine results displaying information on their competitors.

SEO is imperative amongst small business marketing and online business growth as it is something that can deliver an inordinate amount of results for a relatively small outlay of finance and resource.

How Does SEO Work?

SEO works by tapping into the automated programming within search engines that determines where to rank what in terms of the results individuals using the search see. This is achieved by ensuring that the algorithm recognises a website as relevant, appropriate, genuine and an expert in a specific niche. It should be able to judge the who, what, where, when, how and why about a brand… just from a millisecond automated scan of the content on its website!

Put simply: search engines are library catalogues. The programs that manage them are the librarians.

The exact ways SEO works change all the time as algorithms and programming develop and grow. The technology involved in search engine operation is always improving and so SEO is never just a job to be done once and never again – businesses serious about it should aim to continuously advance and enhance their efforts toward it.

What Benefit Does Good SEO Give a Business Over Poor SEO?

Good SEO increases a brand’s visibility in search rankings, so when done better than a competitor, gives competitive advantage.

Being top of the search rankings for a relevant search to your business isn’t just important – it’s damn near imperative!

Think of your own search engine behaviours. Do you scroll through pages and pages of results to find the info you want or do you just click through to the first few? Your business needs to be where people will see it, otherwise it will lose out to those who are.

What Do SEO Services Include?

Some marketers have training in SEO and can implement it and optimise a website and its content, however this training needs to be taken in a continuous cycle and the content updated with it. If you are going to invest in SEO services, we highly recommend working with an SEO expert.

SEO experts are consultants who stay up to date with the near daily changes and are able to use this knowledge to implement SEO into a site on an ongoing basis, for best results and online business growth.

Being an SEO specialist is a full-time job. SEO consultants have to ensure every part of a website fits with the current search engine algorithms. That includes, but is by no means limited to: ensuring all written content is optimised, ensuring the website page layouts are optimised and work across different devices, building backlinks to and from other websites to build authority, ensuring every page on a website is tagged and categorised correctly, ensuring every image on a website is tagged and categories correctly, and ensuring that all the ‘backend’ data of a website is optimised.

How Long Does SEO Implementation Take?

The development of good SEO isn’t just a job that can be done once and then not re-visited. The nature of the internet and search engine technology is that it changes all of the time, so it needs to be a continual focus for businesses who want to remain at the top of their game online (and at the top of the search engines!).

It’s impossible to say how long an initial review and ‘go over’ of a brand’s website would take, as it depends on two factors: how bad the website’s SEO currently is, and how much content is on the site. However, an SEO specialist will be able to advise on the initial work required and then recommend an ongoing plan to keep on top of the situation.

SEO specialists are worth their weight in gold, and seeking one out is one of the most effective marketing strategies a small business can invest in. Ranking ahead of the competition in a marketing method where people are already seeking out relevant information? It’s a win-win!

Woya Digital is a digital marketing agency focussed on your business growth! Our SEO packages are paid monthly with no upfront investment making our service affordable for any size business! Get your FREE SEO Website Audit Report NOW!

The Importance of a Great Website User Experience

The Importance of a Great Website User Experience

Reading Time: 6 minutes

Having an online business presence is imperative, but just having a website is not enough – your website must deliver everything users are looking for when they visit it (or they will just leave the site). It is essential that your website design and content provides the user with a great website User Experience (UX).

What is User Experience?

User Experience is the term used to explain users’ interaction with any product or service, which will result in the individual feeling either positive or negative toward it. This encompasses all aspects of the usage of the product or service – which for the purpose of this article is your business’ website.

The User Experience includes both usage and perception; the ease of use and efficiency of the website, as well as the way it looks and makes the user feel. Initial negative perception of a website can sometimes be altered should the user go on to experience it fully and find it positive – but realistically, most users won’t continue on a site they don’t think is of use to them and will click away without spending any time navigating it.

The term User Experience is often interchanged with Usability, but this is not correct. Usability refers to the technical concerns of a website – the efficiency, speed and ease of it – and while this does form part of the overall User Experience, it is not the entirety of it.

What Makes a Good UX?

A good website User Experience delivers exactly what the user wants, when they want it and how they want it. This means that the design of the website should be intuitive and uncomplicated. The website should load quickly (incredibly important), include all of the content a user expects it to contain, and be easy to navigate and understand.

For a website’s User Experience to be positive, the basics need to be in place. Surpassing expectations and including aspects to really delight the user can be applied after the foundations are laid and the site works exactly the way it should.

If you’re really looking to ensure that you deliver a great website User Experience to your audience every time that they visit your site, you may wish to consider hiring a specialist User Experience Designer. These professionals are able to predict a user’s interactions and journey through your website, and tailor its design for maximum UX satisfaction.

Why a Website User Experience is Important

There’s nothing more frustrating than having to wait ages for a website to load, and then not being able to find what you’re looking for, and (crucially) the website not being optimised for mobile. Users will quickly leave the site and head somewhere else. Chances are that what they’re looking for can be found elsewhere … on your competitor’s site instead.

Aside from being a driver away from your online presence, a poor website User Experience can give the perception of unprofessionalism, negate the call to action from your marketing, result in a loss of competitive advantage, and essentially result in loss of sales.

Basic UX Aspects to Easily Introduce to your Website

There’s are basics that can be applied simply to your website for immediate UX improvement:

  • Removing any large images or files that are slowing loading time
  • Ensuring the ‘look and feel’ of your website is consistent to your brand aesthetics
  • Sense-check all copy for any typos or errors
  • Click through all links (both internal and external) on the site and make sure they all work
  • Check the formatting of your site works on mobile browsers
  • Install an analytics software program into your website’s coding to track user journeys through your site
  • Ask your audience! Check in with a few people to see what they’d expect to find on your business website, and what they would change

Fixing the foundations of the site can have an immediate positive impact but this is not to say that it will be enough to gain continued competitive advantage or provide a fantastic User Experience every time. It is always recommended that a specialist website User Experience designer and developer are involved in order to ensure that all aspects are covered.

Centering Humans with User Experience

While developers work to improve UX across websites, it is worth noting that this is not always simply a technical concern. As a User Experience encompasses the entire user journey, considerations must be made to more than just code.

User Experience designers and developers come from a variety of professional backgrounds and their work is multidisciplinary, including programming, visual design, interaction design, accessibility and psychology. Those working in website User Experience must centre human behaviour in their provision, with everything down to how most people would scan a page for text to how big the text needs to be for ease of reading to be considered.

The Chartered Institute of Marketing describe the key to great marketing as “putting the customer at the heart of everything you do”, and providing a great, human-centred User Experience is one such way to do exactly that.

How Does UX Impact SEO?

While for many years SEO was considered simply the domain of keywords and tagging, Google (and other search engines) now consider User Experience a critical part of its ranking criteria.

If a search engine directs a user to a site and they find it doesn’t answer their query, that’s unsatisfactory – but not necessarily as frustrating as being directed to a site and finding it doesn’t work, it’s not secure or that it does contain the information required but that it’s too difficult to navigate to find it.

As a result, updates to the Google algorithm over the last few years have included a spotlight on usability. This includes, but is by no means limited to:

  • The time it takes for a page to load – the quicker the better, including across mobile devices where many businesses miss the mark
  • The time it takes for images or other content on a page to load – again, the quicker the better
  • The navigation of the site – is it easy to find your way around? Do internal links work?
  • Accessibility considerations – can the site be easily navigated with a screen reader? Can disability-friendly software be easily integrated into it?
  • A detailed sitemap setting out all of the content on the site
  • Mobile responsiveness – does the site format correctly on a mobile device or tablet?

Google judges these through various tests, but also through user’s genuine behaviour on the site. Statistics found in Google Analytics such as the amount of time spent on a website, bounce rate and click-through rates all indicate the level of User Experience being presented to those visiting the site.

Businesses can (and definitely should!) monitor their own Google Analytics to gain an understanding of traffic, conversion and other performance, but also to understand where areas of their website may fall short of expectation and to identify where there may be room for improvement or change.

A site that provides a good website User Experience will always be ranked above one that doesn’t – even if the content is not as relevant or as high-quality. As a result, it’s imperative that brands look to combine a fantastic User Experience with appropriate content to demonstrate relevancy and quality backlinks, mentions and references to prove authenticity and authority. Together, this will benefit the business with high organic search ranking and heightened exposure.

Why is Mobile Responsiveness so Misunderstood?

Websites format differently depending on the device on which they’re being viewed and now, of course, there’s more choice for consumers in devices than ever. Where traditionally, websites were formatted to present best on a desktop PC internet browser, today over 60% of all search traffic happens from a smartphone; and that’s before you consider the differing sizes of laptops, notebook computers, tablets, smart watches and even devices such as Google Lens.

Despite smaller and mobile devices having been around for several years now, there’s a definite lack of businesses keeping up by ensuring that their content displays properly. This results in a poor User Experience on some devices; and with Google’s update around accessibility, means that they’re more likely to be ranked down on SERPs.

The coding behind a site now can be made mobile responsive fairly easily but for more complex websites or content, it may require a specialist developer behind-the-scenes. This is always worth investing in as, SEO aside, a poor User Experience presented on any device can be devastating to conversion rates and customer experience and so should always be a high priority.

If you’re unsure of how mobile responsive your brand’s website is, a simple test may suffice to give basic results. Loading the site on several different devices with varying screen sizes, connections and browsers can help identify any immediate issues and give an indication of the differing User Experiences across them. However, these tests are only an indication – there may be more that can be tackled or improved and so ideally a specialist should be hired for more in-depth testing. It is no longer enough for a website just to be well-presented for those on a full-size internet browser.

Woya Digital is a digital marketing agency made up of experts in our various fields. With a Woya Pay Monthly Website Package, we provide you a rapid solution to refresh your online presence and really impress! We make business growth through digital marketing, affordable for any business!

 

 

The Importance of Ranking in the Google Local Pack

The Importance of Ranking in the Google Local Pack

Reading Time: 5 minutes

UPDATED 2022 VERSION

To ‘Google’ is now officially a verb worldwide, and for brands, it’s an imperative one. If your business can’t be found on Google, your customers (both existing and potential customers) can’t find you.

In a world of quick searches and a reliance on social media, a Google business ranking can be a key factor to an organisation’s survival and success and as a result, all marketing strategies should include SEO (Search Engine Optimisation).

There’s a common misconception that smaller or local businesses don’t require as much focus on these efforts, but the opposite is true. Those serving particular communities or geographic areas can benefit hugely from featuring in Google’s Local Pack, and this heightens their online visibility and exposure to very targeted local traffic, as users search for related products or services.

So, what is the Google Local Pack, is it likely to be helpful for your local business, and how will it support your local SEO efforts?

What is Google’s Local Pack?

The Google Local Pack forms part of the Google Mapping offering and is a prominent section featured in the Google Local search results. The top ranking business listings in a location are displayed in a different manner to standard search results to make them stand out to local customers, listed with: the business name, map location, company description, contact information, opening hours, online reviews and any other helpful submitted information.

Local business owners are encouraged to add photos regularly too!

The three businesses which are top ranked on Google Local Pack can enjoy a pronounced listing that catches the eye with better visibility, without having to pay for a financed ad placement.

Why is it Important for Businesses to Rank in the Local Pack for Local SEO?

The statistics behind Google Local Pack are pretty compelling – with some sources such as ThinkWithGoogle finding that 50% of users who searched for a local store on Google Maps using their smartphone visited one of the results within 24-hours, and 18% of those visits lead to a purchase within that time period, too!

Search queries on Google including the phrase ‘near me’ have increased an impressive 34x since 2011, reflecting the increasing amount of searches happening on mobile devices. A case study by Moz found that 44% of users click within Local Pack search results, 29% click on the organic listings and just 8% chose to load more listings – highlighting the effectiveness and relevancy of those results at the top.

Of course, ranking above competition increases the chances of users clicking the first local business listing, but this further demonstrates the benefits of being ranked within the Google Local Pack.

It’s also been found that nearly 1 in 3 mobile searches are location-specific, Google is the top search engine used for local business searches and that 99% of consumers have used it within the last year to look up a local organisation close to them.

The Benefits of Ranking Highly in the Local Pack for Local Businesses

A Google Local Pack ranking holds many benefits for businesses, including:

Cost
A Google Local Pack listing is free: despite the fact it gives a much more prominent listing than can be achieved with a paid-for advertisement. It saves money yet produces exemplary results!

Higher Organic Traffic
Higher placement in Google Local Pack usually delivers a decent click-through rate, driving more traffic to the business’ website, resulting in more leads and sales.

More Localised Traffic
Ranking in the Google Map Pack highly targets local business listings to those in or searching within a certain location, which drives more local traffic from a geography relevant to the business and ensures that those searching appropriately are more likely to navigate through to an organisation’s physical location on the Google Map.

More Direct Contact
Even if a user doesn’t click through to a Local Pack result, this doesn’t necessarily mean that they haven’t found it useful to view.

The nature of these results are that they provide contact, current location and business hours without the need to click through further, and so indeed a user may well have found the details they need without ever having to leave the search results page. Anecdotally, businesses often say that they receive more direct contact through phone calls and emails as a result of ranking on the Google Snack Pack.

Increased Competitive Advantage
Ranking higher on Google Local Pack than local competitors provides businesses with vast competitive advantage, leading to an onward trend of more customer reviews, more visibility and more word-of-mouth marketing.

More Mobile Traffic
When browsed on a mobile device, the Google Local Pack takes up most of the visual space of the screen, making users faster to respond, more likely to click through and, as indicated by their mobile usage, more likely to visit a physical address quickly.

How to Claim and Optimise Your Google Business Profile Listing

In order to rank on Google Local Pack, an organisation must have claimed their Google Business Profile Listing (initially Google My Business) and added all relevant business information to it. This can be done by visiting business.google.com and filling out the required steps.

However, in order to ensure a high ranking in Google Local Pack, this profile should be optimised, too. This can be done by completing the following:

  • Ensuring all information in the Google Business profile is complete and up-to-date
  • Keeping all business social media profiles consistently branded, and linked back to the same URL (this forms the social signals the Google algorithm needs to demonstrate cross-channel relevancy)
  • Including mention of specific local areas on the business’ website that correspond locally to the listed business address (this forms on-page signals for Google algorithms)
  • Ensuring appropriate local bodies, businesses and/or press link to the business’ website (this forms link signals for Google to demonstrate relevancy and authenticity)
  • Claiming any appropriate online listings and directories for the business (but ensure these are genuine and well-respected sites)
  • Encouraging customers to write public reviews on the Google Review site, and responding to those reviews (this indicates to Google a genuine customer base who are well served).

There are truly a myriad of factors that influence SERP listings placement – across Google organically, on Local Pack and through paid-for advertising. It is no longer enough for businesses to just pay lip service to SEO and instead must prioritise it a critical marketing activity.

Does a Business Need to Hire a Full-Time SEO Expert?

While SEO can certainly take up the equivalent of a full-time role, many businesses are not in a position to hire a resource in-house. Instead, working with a specialist agency such as Woya Digital allows organisations to reap the benefits of having a dedicated SEO or local SEO professional working on their digital presence without having to pay for another FTE on the team.

At Woya, we work with local businesses and organisations of all shapes, sizes and types to rank as highly as possible in local search and Google maps, and benefit hugely from the increased exposure and conversions that Google Local Pack can bring. Get in touch today to chat about how we can support your business with local results.